Customer Service

Return Policy | Gift Returns | Shipping Info | Shipping Charges | About Us

We want to provide you with the best service possible. We are a very small company and don’t have 24 hour customer service or an order taking department; therefore we ask that you place your orders on our website.

If you would like to place an order by phone, please know that we are not always available to do so; however we will return a call requesting a phone order as soon as we are available.

Please feel free to email or call with questions and we will get back to you quickly as we are able.

Email: info@boysenberryvt.com

Mail: boysenberry
61 North Main Street
Rochester VT, 05767
Phone: 802-767-9591

Return Policy

You may return any item in new condition, within 30 days of the shipping date for an exchange, replacement or refund for the full merchandise amount, less shipping charges.

We strive to promptly process and ship your order and take special care to ensure that all items are delivered to you in perfect condition. But occasionally you may feel the need to return all or part of your order. To help us to handle your request as quickly as possible, please complete our Returns Form found in your package and indicate whether you want an exchange (a different item than the one you received), a replacement (the same item), credit or a refund. If an item is damaged, it is helpful if you also give us a description of the problem.

Gift Returns

Did you get a gift that’s the wrong size or color? You can return to us and receive a merchandise exchange or a gift certificate. Please send returns to:

boysenberry Returns
61 North Main Street
Rochester VT 05767

Shipping

Most items are shipped within 2-3 business days with the exception of special, custom, personalized orders or otherwise noted on the product page. We will keep you informed via email of the status of your order. boysenberry uses USPS Priority Mail for standard delivery. You may choose Express Delivery, or UPS® during checkout. boysenberry orders are shipped from our business office in rural Vermont, USA and are not available for next-day delivery. Please be aware some items do take longer to ship. This will be noted on the product page.

Shipping Charges

STANDARD
ORDER TOTALRATECARRIER/ESTIMATED DELIVERY
Under $25$7.25USPS/ 2-5 days
$25-$49.99$8.95USPS/ 2-5 days
$50-$74.99$9.95USPS/ 2-5 days
$75-$99.99$10.95USPS/ 2-5 days
$100-$124.99$11.95USPS/ 2-5 days
$125- & above$12.95USPS/ 2-5 days
EXPRESS
Under $50$28.00USPS/ 1-2 days
$50-$100$32.00USPS/ 1-2 days
$100-$150$35.00USPS/ 1-2 days
Over $150$38.00USPS/ 1-2 days
UPS
Under $50$12.00UPS/ 3-7 days
$50- $100$14.00UPS/ 3-7 days
$100-$150$16.00UPS/ 3-7 days
Over $150.00$18.00UPS/ 3-7 days

Boysenberry will reserve the right to charge your credit card for the delivery of a package that is refused, rejected or returned for failure to deliver. You will be charged for all associated shipping charges.